When life took an unexpected turn in December 2024, Luke, a Sandwell resident found themselves admitted to Hallam Street Hospital. At the time, they were in full-time employment, and as part of their support and recovery journey, they were referred to the IPS Retention Team and met Melanie, their retention worker.
“Mel met me at one of the lowest points in my life,” Luke shared. “I was struggling both mentally and physically, but she was kind, warm and understanding from the very start.”
Throughout their hospital stay and beyond, Melanie offered regular meetings, wellbeing check-ins, and compassionate listening. “She became more than my retention worker - she became my safe person. Mel listened when I cried, laughed with me when I was happy, and gave me the strength to rebuild. She was my backbone in recovery.”


Leaders from the WorkWell programme and Walsall Together shared new strategies for improving access to work and health support during a presentation at this year’s RCGP (Royal College of General Practitioners) Annual Conference at the ICC in Wales, highlighting their integrated approach within Primary Care Networks.